Code of Practice & Disputes Resolution Service
Contents
- Introduction
- Scope and Application
- Defined Words
- Responsibilities of Finance Broker to the Client
- Responsibilities of Finance Broker to the Credit Provider
- General Obligations of Finance Broker
- Internal Dispute Resolution Process
- Procedure for Escalating Complaints to the FBAA
- Disciplinary Action by the FBAA
- Liability of Mediation Officer, Referee and FBAA Disputes Resolution
