Skills

You don’t need to have worked in banking, finance or real estate to become a broker. As long as you have an interest in helping people and are committed to learning the ropes, you can build a successful broking career.

Our industry is made up of people from many different professional backgrounds. As a customer-centred industry, this diversity strengthens our foundation.

As you consider becoming a broker, you may be wondering whether you have the skills to succeed in our industry. While we have listed some of the key skills and attributes of a broker, we know that bringing new traits to your broking career can help set you apart.

Key skills and attributes of a broker

• Self-driven, quick or eager learner
• Good work ethic
• People skills, communication skills and a passion to help others
• Appreciation that customer service matters
• Attention to detail
• Commitment to staying up to date with industry and product knowledge
• Multi-tasking, to manage multiple clients and lenders
• Financial literacy and a good grasp on numbers is beneficial
• Common sense, good judgement

Key broker tasks

• Prepare loan applications
• Identify client needs for broking services
• Comply with financial services legislation and industry codes of practice
• Apply principles of professional practice to work
• Develop and maintain in-depth knowledge of loan products and services

Essential eligibility requirements for a broker

• Clear criminal record (minor exceptions)
• Clear credit history (minor exceptions)
• Clear standing with the banks