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Representing finance and mortgage professionals around Australia
Our purpose is to assist our members to develop as business professionals and be skilled and successful finance brokers, by providing advocacy, education and support services.
Purpose pillars
Advocacy
- For member benefit
- Development
- Business sustainability
Guidance
- Serve members’ needs
- Represent/support
- Professionalism
- Industry standards
Education
- Industry matters
- Business development
- Sustainability
- Innovative methods
Values
Behaviours that demonstrate the FBAA’s values are service, commitment, professionalism and innovation.
Service
- Respond in quick time
- Listen, clarify to understand
- Exceed expectations – internal and external
- Under promise, over deliver
- Truth transparency
- Follow through commitments
- Seek feedback
- Measure satisfaction
- Open to improved process
- Ask, ‘Is there more I can do?’
- Accuracy
Commitment
- To the FBAA brand
- To purpose, values and vision
- To job, role and career
- To consistency and continuous improvement
- To a ‘can do’ attitude
- To going above and beyond
- To assisting outside own position description
- To team
- To self-satisfaction
- To learning and growth
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"We Do what we say we will do"
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Professionalism
- Demonstrate high achievement
- Loyalty to FBAA members
- Consider the other person’s views
- Present appropriately
- Respect diversity
- Respect chain of command
- Empower others
- Listen for understanding
- Unconditional positive regard
Innovation
- Think outside the box
- Be forward thinking
- Accept new technology
- Seek improvement in self and systems
- Focus on industry best practice
- Look for the ‘next level’