The Finance Brokers Association of Australia Limited (‘FBAA’) values your privacy and wishes to protect your personal information.
Why we collect information about you?
The information that we collect from Members allows them to:
- Become a Member of the FBAA; and
- Log onto a Member’s only area of our website;
- Use our Services and register for events and training.
Once you are a Member of the FBAA you will be provided with a membership number and a secure password. To access the Member’s area and Services on our website you simply enter your membership number and password.
We may also collect information from Members for the purposes of conducting conferences for Members designed to educate and train Members on compliance and current developments. The collection of information allows us to facilitate the coordination of these events (for example booking details).
The information that we collect from Members allows us to better manage the provision of Services. If the FBAA does not collect the personal information then it cannot perform its functions or provide services to Members.
Information we collect from you
If you are not a Member or applying to become a Member of the FBAA then we do not collect your personal information.
We collect information directly from Members or persons and entities seeking to apply to be a Members of the FBAA. Persons or entities seeking to become Members of the FBAA are asked to provide, for the purpose of membership, the following details collected via online application forms:
|Individual’s Details||Entities Details|
|Your first name and last name||Company name and details|
|Your email address||Telephone Number|
|Your telephone number||Facsimile Number|
|Your mobile telephone number||Email address|
|Your postal address||Website details (if any)|
|Residential address||Business Address|
|Business Name and ABN Details||Postal Address|
|Details of any directorships||Contact person name|
|Qualifications||Contact person details|
|Professional Indemnity Insurance Provider details||Professional Indemnity Insurance Provider details|
|Professional Indemnity Insurance Policy Number||Professional Indemnity Insurance Policy Number|
|External Dispute Resolution provider details||External Dispute Resolution provider details|
|External Dispute Resolution policy number||External Dispute Resolution policy number|
|Details of any criminal charges||Public Liability Insurer details|
|National Police Check||Public Liability Policy number|
|Driver’s License Number||Public Liability Certificate of Currency|
|Passport Number||Credit information (see below)|
|Credit information (see below)|
If you send us an email from an email address which is different to the email address provided in your membership application or renewal, we may use that email address to respond to you. If you would prefer us to use the different email address, please let us know.
When you access our Member content from a device (including a smartphone), a service provider may collect the membership number and password to authenticate access to the member-only content. We do not review or use any information associated with the device beyond the authentication of your account with our membership database.
Events and Training Information
As a Member of the FBAA you may directly register through our websites to attend certain events or training. The information we collect about you for the purpose of that event or training may vary based on the type of event or training, but generally includes the same type of information that you would include when applying to become a Member of the FBAA. If there is a charge to attend the event, we may collect information related to the manner in which you will provide payment for the event. This may include your credit card billing information, including your credit card number, expiration date, billing and shipping address, and any other information necessary to process your payment. In some circumstances (for example pay pal) this may require us to forward certain information to overseas providers. The dealing with information in circumstances where it is to be sent offshore is dealt with in accordance with this policy.
Surveys and Questionnaires
When you complete surveys or questionnaires we collect the information that you submit to us. We use this information to analyse the results, for feedback and research purposes.
How do we collect your information?
We collect personal information for the purposes stated in this Policy from our Members or prospective members and individuals who interact with the FBAA.
The most common way we collect information from Members or prospective members is through membership related applications. Access to membership information is restricted to staff who specifically require this information to perform their role. Where a membership application is begun but not completed, we may store some information for the purpose of contacting you to discuss possible membership and how the FBAA can assist you or your business.
We collect and hold enrolment information from Members and non-members and keep a record of the courses completed. We also collect assessment answers, course results and feedback sheets but we have special protections around this information including separate storage, and technical and policy restrictions on who can access the information.
We may record the presentations at conferences in order to provide these educational tools to Members. As a result, there is a reasonable possibility that attendees may also be recorded. We also may take photographs at events conducted by us for the purpose of promotional material. If you are uncomfortable with your photograph being taken at such functions, please mention this to the photographer at the time.
We may collect information indirectly about prospective members through methods which include word of mouth discussions with current Members.
How do we use your information?
We may use the information that we gather about you for the following purposes:
- In assessing a person’s application for membership, to verify that a potential member is not involved in matters of fraud or dishonesty, is of excellent financial standing and is of the requisite quality, deserving of FBAA accreditation;
- To provide our Services to you, to communicate with you about your use of our Services, to advise you about Services available to you and also Service support;
- To provide information to you;
- To administer and advertise events and training;
- To provide post events and training feedback;
- To send you emails, newsletters, promotions and invitations.
We may disclose the information we collect from you to third party service providers who perform functions on our behalf. For example, these service providers may help us administer our Services, manage our website or process credit card payments. These service providers have agreed to maintain the confidentiality, security and integrity of your information. Where required by law, these service providers agree to only use such information for the purposes for which they have been engaged by us.
We may also share your information in the following instances:
- In response to Legal Proceedings – We may disclose the information we collect about you in order to comply with the law, a court order, or other legal process, such as complying with a subpoena.
- To protect the FBAA – We may also disclose the information we collect about you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of the Policy.
Third Party Applications
Third party applications, such as Facebook, Twitter or LinkedIn, may be available from our website. The providers of those third party applications may collect personal information from you. Their collection of information is bound by their own information collection policies and practices. Your interactions with third party applications from our website may result in your information being shared with others within your social network. We are not responsible for the collection and use of your information by third parties as a result of your use of third party applications.
Third Party Links
Our website may, at times, contain links to other third party websites. Any access to and use of such linked websites is not governed by this Policy, but is governed by the privacy policies of those third party websites. We are not responsible for the information practices of third party websites.
How secure is your personal information?
We have sought to implement secure mechanisms to protect your information, including a secured, limited access server with an offsite, Australian based back up.
We request that you take steps to prevent unauthorised access to your membership number, Member’s password, computer and other web enabled devices. We are not responsible for any lost, stolen or compromised passwords, or any activity in the Member’s area through unauthorised password access and use.
We may be required to send your personal information overseas as part of our relationship with service providers. Some of our service providers are located in other countries including the US, UK and Singapore . Where this is required, we take reasonable steps in the circumstances to ensure that the service provider does not breach the Australian Privacy Principles. The steps we take include:
- Choosing a service provider in a country that we consider to have privacy laws that are the same or substantially similar to Australia and a service provider whose policies conform with those laws; and
- Negotiating contracts with those service providers so that the contract includes specific provisions requiring the service provider to protect the personal information they may receive.
Information Provided as part of a membership application
Some personal information (such as a Credit Report) is provided solely for the purposes of assessing a person’s eligible for FBAA membership and accreditation.
After an application is assessed, all hard-copy files (if created) are destroyed using safe destruction facilities. Electronic copies of the application and supporting information are maintained in a secure computing platform that is specifically designed for enhanced security and is safeguarded by the most up-to-date security features.
The electronic copies of the information are retained electronically for the following purposes:
- so that information may be allocated to the member or prospective member if the person decides to apply again or to rejoin the FBAA;
- to allow the FBAA to provide the information to the person upon written request and authorisation; and
- for auditing purposes and handling any complaints.
Accessing and modifying personal information
If your personal information changes or you no longer wish to be a Member of the FBAA, you may correct, update, delete/remove your personal information, or ask to have it removed from a public forum, by making changes to your information in the Member’s area or by contacting us by one of the methods listed in this Policy. In the event that we are unable to complete your access request, we will let you know if we are unable to do so and why. We may decline to process requests that require unreasonable technical effort, jeopardise the privacy of others, are extremely impractical, or where we are lawfully entitled or obliged to retain information for our own business purposes or for which access is not otherwise required by law.
FBAA National Office, Level 1, 386 Logan Road, Stones Corner QLD 4120
PO Box 234, Stones Corner, QLD 4120
Phone (07) 3847 8119
Fax (07) 3041 0350
Changes to this policy
We may change this Policy from time to time to ensure its compliance with the Privacy Act 1988 (Cth).
If you have any questions or complaints regarding our Policy or practices, please contact us at firstname.lastname@example.org or call 1300 130 514. All complaints will be handled in accordance with our Dispute Resolution Process.